Privacy Policy

Last updated: July 01, 2025

This Privacy Policy explains how we collect, use, and disclose personal data when you use our services, including communication services offered via the WhatsApp Business API. It also informs you about your rights and how the law protects you.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction

We are committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy is intended to comply with data protection regulations such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and WhatsApp’s Business Messaging Policies.

2. Definitions

  • Company (“we”, “us”, or “our”) refers to [Your Company Name], located at [Your Company Address].
  • Service refers to our websites, applications, and WhatsApp-based communication platform.
  • WhatsApp Business API refers to the communication interface provided by WhatsApp Inc. that we use to deliver messages to our users.
  • You means the individual accessing or using our services.
  • Personal Data means any information that relates to an identified or identifiable individual.
  • Third-Party Providers means service providers we engage to support our operations.

3. What Data We Collect

We collect the following types of personal data:

a. Contact Information

  • Name
  • Phone number (especially WhatsApp number)
  • Email address (if provided)

b. Communication Data

  • WhatsApp messages (text and media)
  • Chat history
  • Timestamps and message status (delivered/read)

c. Device and Usage Data

  • IP address
  • Device type and OS
  • Browser type and version
  • Access times and referring URLs

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage services via WhatsApp
  • To respond to inquiries and support requests
  • To send transactional or service-related updates
  • To improve the quality, security, and performance of our services
  • To comply with legal obligations

We do not use WhatsApp communication for unsolicited marketing unless you have given explicit consent.

Depending on your location, we rely on one or more of the following legal bases to process your data:

  • Consent: When you voluntarily interact with our WhatsApp channel.
  • Contract: When data processing is necessary to fulfill a contract with you.
  • Legitimate Interest: For service improvement, analytics, and fraud prevention.

6. Sharing Your Information

We may share your data with:

  • WhatsApp Inc. as part of message delivery and for compliance with WhatsApp’s Business API Terms of Service.
  • Service Providers that help us operate our platform, such as hosting providers, CRMs, or analytics tools.
  • Regulatory or legal authorities, if required by law.
  • Business successors, in case of a merger or acquisition.

We do not sell your personal data.

7. WhatsApp and Meta Policies

Please note that messages sent via WhatsApp are subject to WhatsApp’s Privacy Policy and may be processed by Meta Platforms, Inc. (WhatsApp’s parent company).

You should review WhatsApp’s privacy practices to understand how your data is handled when interacting with our WhatsApp account.

8. Data Retention

We retain personal data only for as long as necessary:

  • To fulfill the purposes outlined in this policy
  • To comply with legal obligations
  • To resolve disputes and enforce agreements

WhatsApp chat logs may be stored for internal tracking and quality purposes, unless deletion is requested.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you
  • Correct or update your data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

10. Security of Data

We implement reasonable technical and organizational safeguards to protect your personal data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

11. Children’s Privacy

Our service is not intended for individuals under the age of 13 (or the equivalent age in your jurisdiction). We do not knowingly collect data from minors.

12. International Transfers

Your data may be transferred and stored outside of your country. In such cases, we ensure adequate safeguards are in place in accordance with applicable laws.

13. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our site or via WhatsApp, as appropriate.

Last updated date will always reflect the latest version.

14. Contact Us

If you have questions or requests related to this Privacy Policy or our handling of your data, please contact:

Email: [admin@stagewise.app]

Address: Stagewise Software Solutions Pvt. Ltd., Vadodara, Gujarat, India.

WhatsApp Support: +91 94080 78677